Privacy Policy

Effective Date: June 16, 2025

Boundless ("Boundless," "we", “us” or "our”) is a GPU cloud services provider dedicated to supporting businesses in building AI applications. This Privacy Policy describes how we process personal information collected:

• Through our digital properties or online services linking to this policy (including our website and social media pages),
• In connection with our marketing activities, and
• Through other activities described herein.

Collectively, these are referred to as the “Service”.

Scope Limitation

This Privacy Policy does not apply to information we process on behalf of our business customers while providing the Boundless platform to them. Our use of such information is governed by our agreements with those customers. If you have concerns about your personal information processed on behalf of a business customer, please direct them to that customer.

Notice to European Users

Individuals located in the European Economic Area or United Kingdom ("Europe"/"European") should consult the dedicated "Notice to European Users" section (Section 14) for additional information.

Index

1. Personal Information We Collect
2. Tracking Technologies
3. How We Use Your Personal Information
4. Retention
5. How We Share Your Personal Information
6. Your Choices
7. Other Sites and Services
8. Security
9. International Data Transfers
10. Children
11. Changes to This Privacy Policy
12. How to Contact Us
13. State Privacy Rights Notice
14. Notice to European Users

1. Personal Information We Collect

Information You Provide: Personal information provided directly or through the Service includes:

• Contact Data: First and last name, salutation, email address, billing and mailing addresses, professional title, company name, phone number.
• Demographic Data: City, state, country of residence, postal code.
• Profile Data: Username, account password, social profile links (e.g., GitHub), other profile information.
• Communications Data: Communications exchanged with us via the Service, chat functions, social media, or other channels.
• Transactional & Payment Data: Order numbers, transaction history, payment card or bank account information.
• Marketing Data: Marketing communication preferences and engagement details.
• User-Generated Content Data: Photos, videos, comments, messages, or other content provided through the Service and associated metadata. Note: Do not provide sensitive personal information (e.g., government IDs, health/financial data).
• Relationship Data: Familial or other relationships to third parties referred to our Services.
• Other Data: Information not specifically listed above, used as described or disclosed at collection.

Third-Party Sources: We may combine information from:

• Public sources (e.g., government agencies, social media).
• Data providers (e.g., information services).
• Partners (e.g., marketing collaborators).
• Customers.
• Service providers assisting Service operations.
• Third-party services (e.g., Google, GitHub) linked to your account.

Automatic Data Collection: We and our partners may automatically log:

• Device Data: Operating system type/version, device model, IP address, general location (city/state), etc.
• Online Activity Data: Pages viewed, session duration, navigation paths, email interactions.
• Communication Interaction Data: Email open/forward rates tracked via pixel tags.

2. Tracking Technologies

We use cookies and similar technologies to facilitate automatic data collection. Please refer to "Your Choices" (Section 6) for information on managing these technologies. We retain records of your preferences related to these technologies.

3. How We Use Your Personal Information

We use personal information for the following purposes:

• Service Delivery & Operations: Account creation and management, Service provision, security, customer communication.
• Service Personalization: Tailoring experiences based on your needs/interests.
• Service Improvement & Analytics: Analyzing usage to enhance our products, services, and Service functionality.
• Marketing & Advertising: Direct marketing communications and interest-based advertising (opt-out options available).
• Compliance & Protection: Meeting legal obligations, preventing fraud, enforcing our agreements and rights.
• Corporate Events: Sharing data in connection with mergers, acquisitions, or similar events (see Section 5).
• Aggregated/Anonymized Data: Creating aggregated or anonymized data for business purposes (e.g., trend analysis).

We will obtain your consent before using personal information for purposes materially incompatible with the original purposes.

4. Retention

We retain personal information only as necessary to fulfill the purposes outlined in this policy (including for legal compliance, dispute resolution, and fraud prevention). Retention periods consider factors like data sensitivity, purpose feasibility, and legal/contractual requirements. We delete or anonymize information when it is no longer needed.

5. How We Share Your Personal Information

We may share personal information with:

• Affiliates: Our corporate parent, subsidiaries, and affiliates.
• Service Providers: Third parties assisting with IT, hosting, payment processing, analytics, etc.
• Payment Processors: Third parties (e.g., Stripe) who directly handle payment transactions.
• Advertising Partners: To facilitate interest-based advertising.
• Third Parties at Your Request: With your consent.
• Professional Advisors: Lawyers, auditors, consultants.
• Authorities: Law enforcement, regulators, or other parties where required for legal compliance or protection of rights.
• Business Transferees: Parties involved in or during negotiations of mergers, acquisitions, or similar events.
• Other Users/Public: Information you voluntarily share publicly (e.g., in your profile).

6. Your Choices

• Access/Update Information: Review and update account information via your account settings.
• Opt-out of Marketing: Use the unsubscribe link in emails or contact us.
• Cookies: Adjust your browser settings to block cookies. Note this may impact Service functionality.
• Interest-Based Advertising: Utilize industry opt-out tools (e.g., DAA’s AdChoices).
• Delete Content/Account: Delete specific content through your account settings or request account deletion by contacting us.
• Do Not Track: We currently do not respond to "Do Not Track" (DNT) browser signals.

7. Other Sites and Services

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Security

We implement reasonable technical and organizational measures designed to protect personal information. However, no internet transmission or storage system is 100% secure; we cannot guarantee absolute security. You use the Service at your own risk.

9. International Data Transfers

Boundless is based in the United States. Your information may be transferred to, stored, and processed in countries outside your jurisdiction. For European users, safeguards are detailed in Section 14.

10. Children

The Service is not directed to individuals under 18 years old. We do not knowingly collect personal information from minors without parental consent. If we learn we have done so, we will take steps to delete such information. Please contact us if you believe this has occurred.

11. Changes to This Privacy Policy

We may update this policy. Material changes will be posted with a new effective date. Your continued use of the Service after the effective date constitutes acceptance of the changes.

12. How to Contact Us

For questions or concerns about this policy or our privacy practices, contact us at:

Email: [email protected]

13. State Privacy Rights Notice

This section applies to residents of US states (e.g., California, Virginia, Colorado, Connecticut, Utah) where applicable state privacy laws grant specific rights.

• Your Rights (May Vary by State): Request access to, correction of, or deletion of your personal information.
• Opt-out of the "sale" or "sharing" of your personal information (as defined by applicable laws).
• Opt-out of targeted advertising and/or profiling in furtherance of decisions with legal or similarly significant effects.
• Limit the processing of sensitive personal information.
• Appeal the denial of a rights request.

Exercising Your Rights: Submit requests by emailing [email protected]. We must verify your identity for security before fulfilling requests. Authorized agents must provide proof of your authorization and verify their own identity.

Categories of Personal Information Disclosed/Sold for Targeted Advertising:

Nevada Residents: You may submit an opt-out request regarding potential future sales of covered information to [email protected].

14. Notice to European Users

Legal Basis: We process personal information based on:

• Necessity to perform our contract with you.
• Our legitimate interests (e.g., security, service improvement, fraud prevention).
• Your consent.
• Compliance with legal obligations.

Your Rights: You have the right to:

• Request access to or rectification of your personal information.
• Request erasure ("right to be forgotten").
• Restrict processing of your information.
• Data portability.
• Object to processing based on our legitimate interests.
• Withdraw consent (where applicable).
• Lodge a complaint with your local supervisory authority.

International Transfers: When transferring your information outside Europe, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection.

Sensitive Data: As stated in Section 1, we do not seek sensitive personal information (e.g., health, racial/ethnic origin). Please do not provide it.